At Huedrift, we are more than just an equipment provider — we are your technical backbone on your entrepreneurial journey. This Care Plan outlines everything you need to keep your printer in peak performance and your warranty fully protected.

Mainboard Warranty

• Single-Head Models: The mainboard is covered for one free replacement within 6 months of the shipping date for non-human hardware failures.
• Dual-Head Models: Due to the high precision required for dual-head operations, the mainboard requires careful user maintenance. Should repair or replacement be needed, parts will be provided at cost price.

Printheads and Core Components — 6 Months

• The printhead is a precision ink channel. Components other than the models listed above are considered high-frequency consumables due to direct ink contact and are not covered under free replacement.
• Warranty for ink-contact components is valid only when using Huedrift Official Inks. Blockages or damage caused by third-party inks are not covered.

All Other Parts and Accessories — 12 Months

• All other non-consumable parts are covered by a 12-month quality warranty from the date of shipping.
• Free technical diagnosis is provided during the warranty period. If a defect or quality issue is confirmed, replacement parts will be provided.
• Accessories that are consumables naturally wear out over time. Regular replacement is recommended to maintain optimal performance.

Shipping Coverage for Replacements

• Within the first month of arrival: If a hardware failure occurs, Huedrift covers both the part cost and the shipping fee.
• Month 2 through end of warranty: Parts are provided free of charge. The customer is responsible for shipping costs only.

Disclaimer and Exclusions

• Warranty does not cover damage caused by user negligence, misuse, aging, or unauthorized modifications.
• Any self-repair or disassembly without consulting Huedrift's technical team may void the warranty.
• Warranty applies only when damage is confirmed by our expert team as not induced by user error.
• Warranty coverage begins from the shipping date.
• For products beyond the warranty period, Remote Expert Service is available for customers who have purchased at least $150 of official consumables within the last 6 months.

Expert Maintenance Tips

• Use Official Ink Only: Always use Huedrift Official Ink. Different brands have unique chemical compositions — mixing them can cause clogs in the printhead and will void your warranty.
• Daily White Ink Routine: White ink settles easily. Gently shake the ink bottles before your first print of the day or use the built-in circulation function. Print a daily test page to keep nozzles hydrated and ready.
• Ideal Workspace Temperature: Keep your room between 20°C – 28°C (68°F – 82°F) — the optimal comfort zone for ink performance.
• Ideal Humidity: Maintain levels between 40% – 65% to eliminate static interference and ink overspray.
• Cleaning Materials: Never use paper towels or standard cotton swabs. Use only specialized lint-free wipes when cleaning the printhead.

After-Sales Process

• Record an Unboxing Video: Please record a full unboxing video when you receive your machine. This is your vital evidence for insurance claims in the event of shipping damage.
• Contact Our Technical Team First: Before attempting any repair, contact our Technical Expert Team. Unauthorized disassembly or modification may void your warranty.

Special Reminder: RIP Software Dongle

Shipping

• Customers are responsible for shipping costs for replacement parts.

Contact Us

For any questions regarding your Huedrift printer or warranty service:

• Email: service@huedrift.com
• Phone: +86 199 2657 7881
• Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (Beijing Time)