At Huedrift, we understand that sometimes you may change your mind or make a mistaken purchase. We strive to provide an easy, transparent return process and solutions that work for both you and us.
Return Window
- You may request a return within 7 days of the delivery date for items purchased directly from the official Huedrift website (https://huedrift.com).
Return Requirements
- Products must be unopened, unused, and in their original packaging to be eligible for a full refund.
- Returns missing parts, accessories, manuals, warranty cards, or original packaging may not receive a full refund.
- We cannot accept returns for items that have been used, opened, or unwrapped (including removal of foam, tape, or cords).
- Any shipments received with visible damage or missing items must be reported within 7 calendar days of delivery.
Return Shipping Fee
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Ensure the product is securely packaged to avoid damage during return shipping.
How to Initiate a Return
- Contact our customer service team at service@huedrift.com within 7 days of receiving your order to request a return authorization.
- Provide your order number, photos of the package, and details about the reason for the return.
- If the return is approved, we will send you instructions on how to return the product.
Non-Refundable Items
- Used products (including inked printers)
- Items damaged due to improper use or handling
- Orders older than 7 days from delivery
- Personalized or custom-made products (if applicable)
Refund Processing
- Once approved, refunds will be processed within 48 hours and returned via the original payment method. Estimated timeframe:
- PayPal: 5 business days
- Credit/Debit Card: 3–20 business days
Late or Missing Refund
- If you haven’t received your refund within the estimated timeframe, contact us and we will check the status and assist you.
Multiple Packages
- Your order may arrive in multiple packages. If items are missing, please contact us within 7 days of receiving all packages with photos or videos. Claims made after 7 days may not be processed.
Contact Us
For any questions regarding returns or refunds:
- Email: service@huedrift.com
- Phone: +86 199 2657 7881
- Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Beijing Time)